• Microsoft Dynamics 365 for Field Service

    Microsoft Dynamics 365 for Field Service

    Manage your Complex Service Agreements
    Watch Video

  • Experience the Success of Microsoft Dynamics

    Experience the Success of Microsoft Dynamics

    Take one step ahead
    Read Now

  • Microsoft Dynamics 365 for Field Service

    Microsoft Dynamics 365 for Field Service

    Manage your Complex Service Agreements
    Watch Video

  • Experience the Success of Microsoft Dynamics

    Experience the Success of Microsoft Dynamics

    Take one step ahead
    Read Now

Dynamics 365 for Field Service

Dynamics 365 for Field Service

For organizations providing field-based services to their clients, Dynamics 365 Field Service helps maximize customer satisfaction and improve resource productivity for on-site installation, maintenance, and break/fix services.

Dynamics 365 Field Service is an end-to-end solution that can help your organization manage complex service agreements, track assets and inventory, manage service orders, quickly identify and dispatch resources, and gain the intelligence needed to provide predictive and preventive service and support.

Manage your mobile workforce With Microsoft Dynamics 365 for Field Service

Microsoft Dynamics 365 for Field Service makes it easier for organizations to manage a large workforce and deliver products and services directly to their customers locations. A focal point of field service is the interactive schedule board, here dispatchers can see and manage the work assigned to their workforce. They can see all field technicians with pictures and schedules either in a list view or a map view by hours, days, weeks or months. This makes it easy for dispatchers to respond to customer requests and get the most qualified technician for the job. You could automate and optimize scheduling process to dispatch the right technician and make sure to the get the maximum value out of your resources.

Dynamics 365 Field Service Features

Dynamics 365 Field Service provides a complete field service management solution, including:

Service agreements

capture customer information, SLAs, and recurring preventive maintenance schedules to ensure accurate service delivery

Asset management

manage and control customer service location and asset information to maintain a 360-degree view of service considerations and history

Inventory management

manage service inventory, set re-order points, and track stock down to the truck level to drive efficiencies and response times

Work orders

quickly generate work orders to dispatch field personnel to service locations

Scheduling and dispatch

manage individuals, teams, and assets with a flexible drag-and-drop graphical schedule board and a shared resource pool with Dynamics 365 PSA

Resource schedule optimization

optimize your service scheduling activities with intelligent scheduling, resource skills matching, automated routing, and step-by-step travel directions

Preventive maintenance

automatically generate recurring work orders to ensure that customer assets are properly maintained before issues occur

Customer billing

quickly turn completed work orders into customer invoices for billing your chargeable work

Mobile apps

provide technicians and field resources with real-time access to information and processes across all devices and platforms, with both online and offline modes

Integrated communications

ensure real-time communication and collaboration between customer service, dispatch, field agents, and customers via integration with Office 365 tools like Skype for Business

Service intelligence

leverage big data, IoT, machine learning, and embedded analytics to gain real-time visibility and predictive insights

More information: Watch a short video (2:21) on field service capabilities


Pricing

 

Best Value


Customer Engagement Plan

Includes Field Service, Customer Service, Project Service Automation, and Sales

$115
per user/month

Contact Us
Download Licensing Guide
Explore All Dynamics 365 Plans

 

Dynamics 365 for Field Service

 

 

$95
per user/month

Contact Us
Download Licensing Guide
Explore All Dynamics 365 Plans

 

Learn More About Microsoft Dynamics 365

Related Resources: Factsheets, Product Information & Demos

Digital Transformation with Microsoft Dynamics 365
Microsoft Dynamics 365 Applications
Dynamics 365 Overview
Dynamics 365 - Purpose Built for your Business
Dynamics 365 - Redefining Productivity
Dynamics 365 - Proactive Action from Insights
Microsoft Dynamics 365 for Talent
Driving digital transformation with Microsoft talent engagement business applications
Predicting Business Outcomes with Customer Insights
Transform customer data into actionable insights with Dynamics 365 for Customer Insights
Braun Intertec
National Technical Systems
Computer Aid Inc
Brightstar
Waggener Edstrom
Wil Research
Omnicom Group
Microsoft Dynamics 365 Enterprise Edition - Licensing Guide
Chemonics
Contact Us

Select Country

Select Your Local Website

Other Websites









SAGlobal does not share your personal data with any third parties
I'm ok with SAGlobal storing my personal information as per their privacy policy.