• Microsoft Dynamics 365 Applications

    Microsoft Dynamics 365 Applications

    Intelligent cloud applications that enable business transformation for project-driven organizations.

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    Microsoft Dynamics 365 Applications

    Intelligent cloud applications that enable business transformation for project-driven organizations.

Microsoft Dynamics 365 Applications

Microsoft Dynamics 365 offers unmatched flexibility by componentizing key business process areas into workloads, also known as applications. Each of these applications are based on proven, best-in-class Microsoft Dynamics AX ERP and Dynamics CRM functionality deployed by thousands of leading organizations around the world.

Microsoft Dynamics AX ERP is now the Dynamics 365 Finance and Operations solution, which includes Financials, Projects, Supply Chain, and Human Capital Management capabilities.

Microsoft Dynamics CRM has been componentized into the following solutions: Sales, Marketing, and Customer Service, along with the acquired Field Service solution (FieldOne acquisition) and newly developed Project Service Automation solution.

PowerApps and Flow are new Microsoft tools that leverage the common data model to enable unique opportunities to deploy apps, workflows, and automated processes across your customer engagement, operations, productivity, and collaboration tools (Office 365).

 Microsoft Dynamics 365 Applications

Microsoft Dynamics 365 Applications

Suite of intelligent applications that work
independently and together in the cloud to move your business forward


  • Project Service Automation

    Project Service Automation

    The PSA capabilities of Microsoft Dynamics 365 help maximize project success and profitability by providing a single system of customer engagement for project sales, resourcing, delivery, and billing. Designed to meet the needs of all constituents across your value chain, from practice managers, to sales and account management personnel, to the project delivery team, and ultimately the end customer, the Microsoft Dynamics 365 PSA solution helps your organization to:
    • Increase project profitability
    • Collaborate more effectively across internal and external project teams
    • Maximize the productivity of your mobile project workforce

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  • Finance and Operations

    Finance and Operations

    The operations capabilities of Microsoft Dynamics 365 provide businesses the tools they need to connect and manage their entire business, from financial and project management, to human capital and supply chain management, providing the insight they need to make smart decisions. Leveraging best-in-class ERP features used by over 23,000 organizations around the world, the Dynamics 365 Finance and Operations solution helps your organization to:
    • Increase the speed of doing business
    • Drive business performance
    • Optimize efficiency and productivity

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  • Talent

    Talent

    In today’s professional services organizations, talent and intellectual capital are a primary source of competitive advantage. With talent playing such a critical role, services firms require a holistic approach towards attracting, engaging and growing their human capital. Unfortunately, most HR departments use disconnected systems with limited reporting and analytics capabilities, preventing HR leaders from gaining the insights they need to strategically attain, empower, and optimize their talent.

    Microsoft Dynamics 365 for Talent helps organizations digitally transform their HR function by placing people at the center of a mobile, cloud-based HCM solution.

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  • Sales

    Sales

    The sales capabilities of Microsoft Dynamics 365 can help your organization sell more effectively by automating your business development processes to boost productivity, gain key insights, and streamline sales cycles. Featuring a highly intuitive interface and Microsoft Office 365 embedded capabilities, the Sales solution helps organizations:
    • Maximize sales productivity
    • Focus on the right prospects
    • Collaborate more effectively

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  • Marketing

    Marketing

    The marketing capabilities of Microsoft Dynamics 365 can help your marketing team promote your brand and improve sales by gaining deep insight into your customers and their behavior, to help you more effectively plan and analyze your marketing campaigns. With support for multi-channel marketing strategies and embedded social engagement, the Marketing app helps organizations:
    • Improve efficiency levels by quickly creating marketing campaigns, assigning activities to team members, and tracking customer responses and costs for each campaign.
    • Use advanced analytics to understand market and brand sentiment, and quickly adapt your campaigns accordingly, using social media integration.
    • Collaborate seamlessly with other marketing team members using integration with (SharePoint), enterprise networking (Yammer), and integrated communications (Skype for Business).

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  • Customer Insights

    Customer Insights

    To build customer loyalty and increase sales, today’s organizations are faced with sorting through an endless amount of data to understand customer behavior and deliver relevant and differentiated products and services. In today’s highly competitive environment, identifying and disseminating critical customer insights to key stakeholders within your organization can be the difference between success and failure.

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  • Customer Service

    Customer Service

    The customer service capabilities of Dynamics 365 help organizations build customer loyalty, empower customer service personnel, and deliver consistent, efficient customer care through the use of a single, unified customer experience. With support for omni-channel service offerings, the Dynamics 365 Customer Service solution can help your organization:
    • Drive productivity
    • Make intelligent decisions
    • Provide personalized self-service options

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  • Field Service

    Field Service

    The field service capabilities of Microsoft Dynamics 365 can help your organizations provide smart on-site care and keep the customer at the center of your business with optimized field service capabilities. Leveraging best-in-class features from the prior acquisition of FieldOne, the Dynamics 365 Field Service solution helps your organization to:
    • Maximize service efficiencies
    • Leverage big data
    • Empower your service personnel

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  • PowerApps

    PowerApps

    Microsoft PowerApps is a service for creating and using cross-platform, cross-device business apps. You can now build modern business applications (apps) spanning Dynamics 365, Office 365 and other tools in record time, without the need for extensive development experience. If you can use PowerPoint and Excel, you can build an app with PowerApps! With PowerApps, you can:
    • Connect to existing apps and data sources, including Dynamics 365 and Office 365
    • Build apps for any business process without writing code
    • Publish, share, and utilize apps via web browsers or mobile devices
    • Make sophisticated business apps that combine the automation of Microsoft Flow and analytics from Power BI

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  • Flow

    Flow

    Microsoft Flow is a new Microsoft tool for sending notifications, creating workflows, automating processes, collecting data, and synchronizing files across tools that subscribe to the Common Data Model. You can now create and deploy “flows” that span Dynamics 365 apps, Office 365 tools like Outlook, Excel, and SharePoint, or any other third party application that has been aligned with the Common Data Model. With Microsoft Flow, you can:
    • Receive notifications when data or files are updated
    • Synchronize files to keep your data current
    • Collect and organize business data automatically
    • Streamline workflow approvals with instant alerts and more

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What is Common Data Model?

The Common Data Model (CDM) is a cloud-resident business database that was built on years of experience with Microsoft’s enterprise customers. The CDM aligns the data structure of Microsoft’s ERP and CRM applications (Dynamics 365) with the Office 365 productivity suite by providing hundreds of standard, shared business entities. The standardization and consistency of schema allows the creation of innovative applications and to automate business processes spanning the entire business process spectrum, from Dynamics 365 solutions, to Office 365 apps, to other apps within your organization that can be aligned with the CDM.

Common Data Model

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Learn More About Microsoft Dynamics 365

 

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